Return Policy for Cancelled Orders
An order cannot be cancelled once it has been shipped/delivered. If you decide to cancel after shipment or delivery has left the store, our standard return policy applies.
Return Policy for Free Shipping Items
For items that shipped/delivered for free, our shipping/delivery costs will be deducted from your store credit.
Return Policy for Perishable Items
If a perishable item is returned to us marked as “undeliverable” we cannot offer a store credit. Unfortunately, unlike items that have a longer shelf life, items that are perishable are unable to be resold after they are sent back to us. When this situation occurs, we do offer customers a 20% discount on a replacement order.
Return Policy for Damaged Products
If a product arrives damaged or with items missing, please notify us within 15 days. We would be happy to send you a replacement as soon as possible. Please keep in mind that missing items may have been substituted.
For a variety of reasons, we will occasionally run out of a specific item. While this does not occur often, we reserve the right to substitute an item of equal or greater value in our product. Some items could be seasonal and will have to be substituted.
To return an item or order, please contact us at 806-795-1000.